Billing Confirmation for Amazon and 6pm
Billing Confirmation for Amazon and 6PM (Confirming of your payment information)
One of the most common questions from our clients relates to the need to confirm a billing address. Let’s look at when this situation may arise and what you should do in this case.
In 90% of cases, a request to confirm the billing address occurs with new accounts. However, in some cases, supporting documents may also be requested from accounts that have been active for a while. Therefore, the information below will be useful for everyone.
Let’s start with the basics. Every order of yours goes through a check by the online store operator before being sent to our warehouse. Each store has its own security requirements and indicators that trigger a confirmation request. In any case, you will receive an email with content similar to the following:
“There was a problem confirming your payment information. To resolve this issue we need to verify a recent statement. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
- A copy of your bank statement monthly bill which shows the last four digits of the payment method used to make this purchase, including the billing address
- Your name, phone number, and the email address registered to your account…”
Translation:
“There was a problem confirming your payment. To resolve the situation, we need to verify your documents to access the account. To upload documents to our secure portal, please log in to your account and follow the system’s instructions.
The following information must be clearly visible in the uploaded documents:
- A copy of your bank statement for the current month showing the last four digits of the card number you used, as well as your billing address
- Your name, phone number, and the email address registered to the account…”
The email usually also specifies the deadline by which you need to provide the documents, along with explanations of what will happen if the deadline is exceeded. Most often, the order will simply be canceled. However, other scenarios are possible, such as account freezing. Therefore, you need to act promptly, but fortunately, there is nothing complicated about it.
The most important thing to understand is that there is nothing scary about receiving this message. The store is not canceling your order or charging your money — it is only holding them. You are asked to confirm the relevance of your payment information for security purposes (primarily yours) and to prevent cases of electronic fraud.
Attention! If you received a verification request, you must complete it if you plan to make further purchases in this store.
What is required from you?
So, you need to provide the online store with a document confirming your current billing address. This information may be contained in several bank documents, and all of them are suitable for submission. Namely:
- account statement showing only one specific transaction that raised the question;
- monthly statement that includes this transaction;
- copy of the account opening agreement indicating your billing address
The key point is that all these documents must clearly state: your full name and the billing address matching the one you provided in your account during payment.
The second point mentioned in the email is to provide your name (the same as in the online store account), the email address registered to the account, and your phone number. All of this is required to link the received bank documents to your account and avoid asking for them again in the future.
Where to get a statement or a copy of the agreement?
First, you can contact your bank branch with the following request:
“I need a card statement #**** for the calendar month (or: for the transaction from the **th of the current month in the amount of ** dollars/rubles). The statement must show my address and name. The statement is needed in English.”
Absolutely all banks support providing statements and other documents in English.
The second option for obtaining a statement is through online banking. The algorithm for accessing statements varies for each bank, so the most universal advice is to contact the bank’s online chat and request a statement using the template above.
Sometimes the bank cannot provide a document that contains both the transaction information and the billing address on a single page. That’s fine. In this case, you need to provide two (or more) separate files; the main thing is that they must be issued for the same account and the same name.
Where to send these documents?
The method of submitting documents is always specified in the email. Carefully translate this paragraph and make sure to send the documents using the required method. Most often, verification is requested by hypermarkets — Amazon and 6PM.
For Amazon, the standard is to send documents as attached files in a reply email.
6PM most often asks to send documents by fax. There is no need to be afraid of this, even if you don’t have a fax at home. You can send the message using online services, for example, MyFax.
Is it possible not to confirm the current account and just create a new one?
We strongly do not recommend doing this. And here’s why — American retailers have a very smart system for matching user data. They will see the duplicate of your account, no doubt about it. And once this is discovered, both accounts will be blocked forever.
Providing a statement will not take much of your time. Complete the verification once and continue shopping without issues in the future!
We will be happy to answer any of your questions regarding verification. Contact us via our online chat or Tickets.
Successful transactions and happy shopping!
