How to write to Amazon customer support
- Open the site amazon.com in the browser and log into the account.
- Scroll down the page and select «Help».
- Go to the “Something else” section, then click “I need more help” — the “Chat with us” or “Request a phone call” button will appear.
- After automatic redirection, the new window will show your order history. Select the order for which you are contacting Amazon support.
Horizontally, there are 4 submenu tabs available for selection, allowing you to choose the primary topic for discussion with support agents:
An order I placed - orders that have been placed;
Amazon Devices and Kindle Apps - hardware and software from Amazon (Kindle e-readers or Fire tablets);
Digital Services - questions about digital goods from Amazon;
Prime or Something else - Prime account or other questions.
The most common reason for contacting Amazon support is questions about placed orders, so we will continue the instructions for this section:
- After selecting the desired item with a checkmark, proceed to choose the reason for contacting support - «Select an issue». Choose the appropriate option here; if none match, select «More order issue»
In the «Select issue details» subsection, specify clarifying information about the reason for your inquiry. If no suitable option is available, choose «Other orders question or issue», after which you will need to manually enter the topic of discussion with the agent in the third window.
- You can contact support via:
– Online chat (available almost always);
– Request a callback (if available in your region);
– Email — in most cases not offered.
- After selecting a contact method with Amazon support agents (using chat as an example), a form will appear where you need to enter details about your issue or question, and only then click «Start chat».
A separate tab with a bot is used first, and only then does it switch to an agent.
How to write to a third-party seller on Amazon
Given the large number of third-party sellers on Amazon, it is sometimes necessary to contact them - either to clarify product details, or about order delivery times, shipping methods, etc. Let's look at an example of writing to one of the sellers on Amazon.
- The specific seller of an item is indicated directly on its description page.
- Clicking on the seller's username opens a new page with their personal profile, including details, reviews, rating, and other information. On the right, there is an «Ask а question» or «Contact seller» button - use it to create a message to the seller.
- The principle of writing a message is similar to contacting Amazon support - you need to select the subject of the question (about an already purchased item or an item you plan to buy), then specify the topic of the inquiry in the second step. If no suitable section is available for selection, choose the last option - «Other Question». After selecting the values, proceed to writing the message by clicking the «Write message» button.
- In the opened window, enter your question and send the message to the seller. Expect a reply via email; you can continue correspondence with the seller from your personal mailbox. There are no exact timeframes for receiving a response, so patience may be required in some cases.
As a useful bookmark, we recommend adding to your favorites a small collection of the most commonly used English phrases for communicating with sellers - Writing to American online stores.
